We aim to make the entire warranty process as clear, concise and as efficient as we possibly can.
Half-Scale Junior Cars
Even with the greatest care, a product can sometimes be damaged in transit, and should this be the case with your order, please notify us (iProActive Products Ltd) in writing no later than 14 days after the date of receipt.
Most warranty claims are resolved by sending parts out. However, if it is the case that the damaged product is returned to us, we will either rectify or replace the product, subject to us being notified within 14 days.
For quality concerns arising after 14 days, iProActive Products Ltd should be informed in writing no later than 6 months from receipt of the product. All returned products will be inspected to determine if there has been a culpable breach by iProActive Products Ltd or the manufacturer.
If you would like to arrange a return under warranty or you are unsure if your product is covered under our warranty terms, please contact our customer service team at hello@iproactive.co.uk where they will endeavour to quickly resolve your issue/s. They do this by asking a few questions to determine eligibility as well as the difficulty in repair.
The warranty excludes parts which are classed as consumables as well as faults from wear and tear or misuse.
Scooters, Bikes, Pedal Go Karts & Other Human Powered Products.
12-Month Manufacturer Defect Warranty applies to the frame only and excludes misuse.
30 Day Manufacturer Defect Warranty applies to all other parts of the above category of products.
It is important to stress that our warranty terms do not cover misuse, incorrect assembly, deliberate damage or any other issue which is not classified as a manufacturing defect.
General exclusions (what is NOT covered)
- Wear and tear
- Damage caused by impact, fire, theft, attempted theft, accidental or malicious damage, vandalism, acts of war or terrorism,
- corrosion, water contamination or ingress, frost, flooding or other adverse weather conditions
- Improper usage, storage or handling of the product
- A breach of the terms and conditions of this warranty or the contract terms
- Failure to follow our written instructions for the product, or those of the manufacturer
- Damage or defect due to wilful neglect or negligence by anyone other than us
- Loss of quality, degradation of performance or actual damage that results from the use of spare parts or other replaceable items
- (such as consumables) that are neither made nor recommended by the manufacturer
- Modification to the product and/or software, by someone other than our representatives
- Connection of other fittings, accessories, equipment or software to the product which were not approved by us
- External causes out of our control which may include accidents, fire disasters or burglaries
- Faults caused by shock or fall, sand, dust, dirt, dampness or corrosion, leaky batteries, repair or cleaning by unauthorised personnel
- Any malfunctions or specific requirements of any other item of hardware or software which you added to the product that was not included in the contract
- Correction of errors for any non-iProActive® or original manufacturer proprietary parts/accessories or software.
- Loss or damage of data
- Incorrect assembly
General Terms
- The warranty is valid from the date of dispatch until the end of 1 year.
- If the product comes with a warranty card, you must keep this warranty card in a safe place. The warranty card must be presented in order to make a claim.
- It is in your best interest to make a note of your product’s item number and this should be quoted in any communication with iProActive®.
- You must obtain an authorisation for repair from us first. The choice of repair is subject to iProActive® authorisation, and we may choose to specify a particular service centre.
- Do not return your product to iProActive® without first obtaining a return authorisation form. iProActive® will not accept any liability, nor pay any compensation for the loss of a particular item. You will also be responsible for the cost of return postage.
- iProActive® warrants it’s products (excluding accessories, software, consumables such as, but not limited to, batteries, ink sheets, paper and other consumables as defined by us) to be in good working order during the period of warranty. The period of warranty is the period stated above and commences on the day of dispatch. In the event that the product is not in good working condition, iProActive® will provide, during the warranty period, a free service. The warranty is subject to proof of purchase; therefore you should retain your payment receipt (Invoices can be downloaded from your account area).
- We may choose to replace your product if the cost of repair is not economical. In the case of the product no longer being available, we may choose to replace it with a similar product of the same or greater value. These values are determined by what the values are at the time of replacement.
- You will be responsible for the cost of having the product checked/repaired if the fault of the product is not covered by this warranty.
- iProActive® only obligation under this warranty is the provision of the service as set out above.
- You should take all reasonable precautions to safeguard your assets and property and to minimise potential loss or disruption, including, where appropriate, inspecting the product/s in regular basis.
- The warranty is not transferable to a third party.
- Return postage costs are to be covered by the buyer.
We have been hard at work in creating materials which will help educate in the maintenance as well as the use of these products, if we are lacking in something which you think we should cover, we encourage you to get in touch with us and let us know what we can do better.
Regular maintenance along with correct use will make these products last for years in the family so please make sure you follow our guidelines where possible so we can make this a reality and make sure future generations get as much use out of these incredible products as possible.
If there are any questions which we have not covered here or you are unsure on anything we have mentioned above, please get in touch with us! 🙂
